We will accept returns only for damaged goods that are not opened and returned within three business days of receiving it. Due to TGA and FDA regulations worldwide we cannot accept any refunds for open packages. Any customer who is concerned their product is damaged or faulty can contact us at info@NakedMeTea.com along with photos, to discuss the refund process.
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
For domestic shipping, we offer 2 shipping options for your convenience as seen below:
- Free Shipping (approximately 6-10 working days)
- Priority Mail (3-5 working days) $5.95
For international shipping, we offer 2 shipping options for your convenience as seen below:
- Free Shipping on orders above $75
- Low flat rate of $7.95 for orders below $75